We ship by UPS, FedEx, and USPS.
Large quantities requiring multiple shipments may require an additional charge and, occasionally, a rural or remote locate may require a surcharge. You will be notified of the charge before your order is processed.
Orders are usually shipped within 24-72 hours after they are received, unless a product is backordered. If an order is received after 12:00PM EST it will be processed the next business day. Orders received on the weekend will be processed on the following Monday. UPS and Fedex will not deliver to a Post Office Box, therefore please provide a complete mailing address for prompt delivery.
Delivery days are determined by the shipper. Regular ground shipments generally take from 1 to 7 days depending on your location. Certain products on our site may take longer to ship if a product is not in stock.
Please allow 1-2 weeks for delivery time unless otherwise notified on the product page.
If you wish to return an item, please contact us by e-mail within 10 days of receipt of the item at firstname.lastname@example.org for an authorization number BEFORE returning it.
When you return the item, please return it at your expense in its original packaging.
No refunds are available for used products, pet products, or certain personal items including health and beauty items, food products, tapes, videos, DVD's, CD's, and video games. Tapes, videos, DVD's, CD's, and video games may be exchanged for the same product only.
Shipping Damage: If a product is damaged as a result of shipping, please contact us within 24 hours of receipt for instructions. Most transporters will require inspection of the item to determine if damage was a result of their handling.
Refunds: If you change your mind within the 10-day period, we will be happy to refund your purchase price less shipping charges and a 30% restocking fee on unused products only. Refused orders will not be refunded.
Exchanges: Exchanges are made for the same item only. Size exchanges (jackets, coats, chaps, etc.) will require a shipping charge for the replacement item.
Note: Please check your product's warranty, if any, as you may have certain rights and options under the warranty. Shipping and Handling charges are non-refundable. It is your responsibility to absorb the cost of shipping the item back to us.